Refund & Cancellation Policy

1. Refund Eligibility

You are eligible for a full refund if ALL of the following conditions are met:

• The refund request is made within 7 days of the purchase date
• You have NOT accessed more than 20% of the course content (i.e., topics viewed)
• You have NOT used the Live AI Mentor feature for the purchased course
• You have NOT downloaded or played audio narrations for more than 3 topics

2. Non-Refundable Scenarios

Refunds will NOT be granted in the following cases:

• More than 7 days have passed since the date of purchase
• You have accessed more than 20% of the course content
• The course was purchased during a sale or promotional discount
• Your account has been suspended or banned due to violation of Terms of Service
• Technical issues on your device/network that are not related to the Platform

3. How to Request a Refund

1. Send an email to [email protected]
2. Subject line: Refund Request — [Your Invoice Number]
3. Include your registered email address, course name, and reason for refund
4. Our team will review your request within 3 business days

4. Refund Processing

• Approved refunds will be credited to the original payment method (UPI, card, net banking, or wallet) within 7-10 business days
• The refund amount will include the full course price (including GST)
• A revised GST credit note will be issued for your accounting records
• Once a refund is processed, your access to the course will be revoked immediately
• Refund processing timelines are subject to the policies of your payment provider/bank
• For UPI refunds, the amount will be credited to the originating UPI ID within 3-5 business days
• For card/net banking refunds, the amount may take up to 10 business days depending on the issuing bank

5. Cancellation

• Course purchases are one-time payments with lifetime access — there is no subscription to cancel
• You may delete your account at any time by contacting support
• Account deletion is permanent and will remove all your progress data
• If a payment is interrupted or fails, no charge will be applied and no enrollment will be created

6. Payment Disputes & Chargebacks

• If you believe a charge was unauthorized, please contact us at [email protected] before initiating a bank chargeback
• We will investigate all disputes within 48 hours and resolve them within 15 business days
• Initiating a bank chargeback without contacting us first may result in account suspension pending investigation

7. Grievance Redressal

If you are unsatisfied with the resolution, you may escalate the matter to: