Voice AI Agents: Build Call Center Bots

Introduction to Conversational AI

• Evolution of Voice Interfaces 30min
• Architecture of a Voice Agent 45min
• Setting up the Development Environment 💻 60min

Speech-to-Text (STT) Fundamentals

• Acoustic and Language Modeling 45min
• Implementing Whisper API 💻 60min
• Handling Audio Streams and Latency 💻 45min

Intent Recognition and Entity Extraction

• Designing Conversation Flows 🔒
• Fine-tuning LLMs for Intent Classification 🔒
• Named Entity Recognition (NER) for Call Data 🔒

Context Management

• State Machines vs. LLM Memory 🔒
• Implementing Conversation History Buffers 🔒

Voice Generation Technologies

• Neural TTS vs. Concatenative Synthesis 🔒
• Integrating ElevenLabs/OpenAI TTS 🔒
• Optimizing Prosody and Emotion 🔒

Telephony Infrastructure

• Introduction to Twilio and SIP 🔒
• Handling Inbound and Outbound Calls 🔒
• Managing Webhooks and Call Events 🔒

Tool Use and Function Calling

• Connecting Bots to CRM/Databases 🔒
• Building Custom Tools for Agents 🔒
• Error Handling and Fallback Strategies 🔒

Production Readiness

• Scalability and Load Balancing 🔒
• Monitoring Latency and Cost 🔒
• Privacy, Compliance, and Ethics 🔒

Building the End-to-End Agent

• Project Scoping and Requirements 🔒
• Developing the Full-Stack Voice Bot 🔒
• Testing, QA, and Final Deployment 🔒